Wilmington Trust Opens Institutional Custody Office in Jacksonville, Fla.

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August 17, 2016
New team hired to provide support of institutional custody clients in Southeast United States
Randy Deen
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Randy Deen

Director of Institutional Custody

Christy Sheppard
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Christy Sheppard

Senior Relationship Manager in Institutional Custody

Charlotte Kardatzke
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Charlotte Kardatzke

Relationship Manager in Institutional Custody
JACKSONVILLE, FLA. — Wilmington Trust has opened an Institutional Custody office in Jacksonville, Fla., as part of an expansion of corporate and institutional services in the Southeastern United States. A team of institutional custody specialists was hired to provide support to clients in the Southeast including corporations, not-for profits, government agencies, insurance companies, healthcare organizations, and more.
The trio of new hires includes Randy Deen as director of Institutional Custody, Christy Sheppard as senior relationship manager, and Charlotte Kardatzke as relationship manager. The team will be temporarily based in an office located at 4651 Salisbury Rd., Suite 400 in Jacksonville, during the search for a permanent location. The team will report to Amy Stengel, managing director of Institutional Administrative Services.
The Southeast expansion is part of an on-going initiative to increase access to corporate and institutional products and services for clients across the United States by Wilmington Trust, N.A. In addition to the Jacksonville office, the company also recently opened a corporate trust office in Birmingham, Ala. Both offices are part of the company’s Global Capital Markets division, which provides numerous corporate trust services including entity management, structured finance, agency, investment management, and custody and administrative services.
“We felt it was important to establish new offices in the Southeast to better serve our clients in the region,” said Stengel. “While we’ve worked with clients and their advisors across the United States for many years from our offices in the Northeast, we feel that having teams on the ground provides a greater level of connectivity in the market.”
“We’re excited about the new opportunities for serving our clients in the southern states,” said Jack Beeson, head of Global Capital Markets. “At Wilmington Trust, we owe our good reputation in the corporate trust sector to our talented staff. Bringing on Charlotte, Christy, and Randy carries on our tradition of seeking out the best talent in the industry.”
As the director of Institutional Custody, Deen oversees the local service team, and manages strategic direction and business development in the Southeast region. He works closely with financial advisors to bring custody solutions to clients, and consults with prospective clients in the Southeast to discuss their custody needs.
Deen joins Wilmington Trust with three decades of experience in the institutional custody industry. Previously, he was manager of Corporate and Institutional Trusts at BNY Mellon, and was regional manager of Employee Benefit and Institutional Trust at First Union National Bank. He also worked at AT&T as a pension manager of Fortune 50 company retirement plans.
He received a bachelor’s degree in Finance, Investments, and Banking from the University of North Florida. He holds the designation of Certified Retirement Plan Specialist.
Deen can be contacted at (904)386-2115.
Sheppard was hired as a senior relationship manager responsible for oversight and administration of Institutional Custody client relationships. She works closely with clients to ensure their safekeeping, settlement, and reporting needs are met with a high-level of service. Sheppard coordinates with clients and their financial advisors to help ensure trades settlements are completed timely and accurately. She also assists clients with funding needs by coordinating cash movements and facilitates payments. Additionally, she oversees reporting for client portfolios.
Sheppard has nearly two decades of experience in financial services. Before joining Wilmington Trust, she was employed as a vice president in Corporate Trust Custody at BNY Mellon, where she worked from 1997 to 2016.
She earned a bachelor’s degree in Professional Management from Nova Southeastern University.
Sheppard can be reached at (904)349-5753.
As an Institutional Custody relationship manager, Kardatzke is responsible for administration of custody client relationships. She provides key day-to-day support for clients, in conjunction with the senior relationship manager. Kardatzke manages client transactions, provides oversight on settlements and disbursements, and facilitates client reporting.
She has over 30 years of financial services experience. Prior to joining Wilmington Trust, Kardatzke was a client service manager in Corporate Trust Custody at BNY Mellon. Previously, she was a trust associate at First Union National Bank, and was a corporate trust research specialist at Barnett Banks Trust Company.
Kardatzke can be contacted at (904)349-9676.

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